Return Form
Privacy Policy
Cancellation Policy
Shipping Policy

Restaurant-Pros.com Return Policy

All orders purchased from Restaurant-Pros.com are covered by this return policy. (See below for details.)

All orders that have not shipped yet qualify for a full refund (including shipping). We cannot recall orders that have already shipped. All orders that are undeliverable will be charged a $6.99 fee to help with the return shipping cost.

The following items CANNOT Be returned:

• Any closeout item.
• Foods items.
• Any item that is gas-powered or contains flammable liquids.
• Any Special Order Item, such as glassware, smallwares, or equipment.
• Any product missing the serial number or UPC number.
• Food Service Disposable items, such as plates, cups, napkins, etc.
• Any type of aerosol can.

All returns are subject to the following conditions:

1. A Return Merchandise Authorization (RMA) number issued by Restaurant-Pros.com must be clearly written on all returns. The RMA number must be printed on the outside of the shipping box. We cannot receive and process returns without this number.
2. You must submit your return no later than 30-days from the date the product was shipped out to you.
3. All RMA numbers are valid for 30 days from the date of issuance.
4. All products must be returned, freight prepaid, in "sellable" condition in order to receive full credit. Products must be sealed, unopened, and in original packaging.
5. All related fees (shipping & return shipping fees) are non-refundable for all products.
6. In the event of returning a Free Shipping item there is a $6.99 deduction of your total refund.
7. Refunds will be issued upon delivery of the returned product.
8. Product returns cannot be accepted after 30 days.

Return reason: Received the correct product/s but simply not satisfied with the item

1. A 20% restocking fee will be charged.
2. Shipping will not be refunded.
3. All products must be returned in "sellable" condition in order to receive credit. Products must be sealed, unopened, and in original packaging.

When returning a product to Restaurant-Pros.com, please print and fill out the "Return Form" (See the link at the top of this page). When you e-mail us this completed form, we will process your form immediately, we will e-mail you the RMA number.

Include a copy of your Restaurant-Pros.com invoice in your return package along with the returned merchandise. Send the package to us via a TRACKABLE method (such as UPS, Fed Ex, or USPS delivery confirmation). We are not responsible for merchandise lost in the mail.

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Privacy policy for Restaurant-Pros.com

Restaurant-Pros.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

• What personal information about customers does Restaurant-Pros.com gather?
• Does Restaurant-Pros.com Share the Information It Receives?
• How Secure Is Information About Me?
• What Information Can I Access?
• Conditions of Use, Notices, and Revisions
• Information You Give Us
• Automatic Information

What personal information about customers does Restaurant-Pros.com gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Restaurant-Pros.com. Here are the types of information that we gather.

Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Does Restaurant-Pros.com Share the Information It Receives?

No!!!

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer(SSL) software, which encrypts information you input. We are a GeoTrust certified site.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sing off when finished using a shared computer.

What Information Can I Access?

Restaurant-Pros.com gives you access to a broad range of information about your account and your interactions with Restaurant-Pros.com for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit Restaurant-Pros.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of use, including limitations on damages, arbitration of disputes, and application of the law of the state of Georgia. if you have any concern about privacy at Restaurant-Pros.com, please send us a thorough description to RestaurantPro@gmail.com, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Restaurant-Pros.com; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile wish lists or other gift registries; provide and rate reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of reviews and e-mails to us; and financial information.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the internet login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers.

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Restaurant-Pros.com Cancellation Policy

"Any order can be cancelled as long as the order has not shipped from Restaurant-Pros.com, if the order has been shipped, and you wish to cancel the order anyway, we will gladly cancel your order, minus a 20% restock fee and the shipping charges will not be refunded unless otherwise authorized in writing.

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Restaurant-Pros.com Shipping Policy

Where Do We Ship?

Ordering an item from Restaurant-Pros.com? We can ship to virtually any address in the world, however we do not take overseas orders online. Please contact our call center at 1-678-628-3164 for assistance. Non U.S shipments require payment via eCheck, bank draft, or wire prior to shipment. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are overseas and you wish to order, you can always e-mail us at RestaurantPro@gmail.com and we can handle the order manually via e-mail. We do not ship to PO Boxes.

How Much Does It Cost?

Shipping costs depend on the products you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place an item in your cart and then click the checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change.

How Do We Ship?

We use UPS. Many shipping options are available from Restaurant-Pros.com including UPS Ground, UPS Air Services, and UPS LTL Services (Truck Shipments).

When Do We Ship?

We typically ship orders in 48-72 hours, and we make every effort to ship in 48 hours. If a product happens to be backordered, we will contact you via e-mail asking if you want us to hold the backorder or cancel the order.

How long should it take to deliver my package?

Most orders arrive to you within 7 to 14 days depending on the shipment method selected. Orders for equipment may take longer. If you are in a real hurry for the product, please e-mail us at RestaurantPro@gmail.com, we will do our best to ship the product the same day the order is placed. Our UPS truck service picks up every day at approx 3:30pm, so please place your order ASAP so we can get it picked, packaged, and shipped !!

Where's Your Stuff?

After you've placed your order, you can check on the shipping status in "My Account", or e-mail us at RestaurantPro@gmail.com

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